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FREQUENTLY
ASKED QUESTIONS |
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| What
do I get with my account? |
| We
have several plans for you to choose from that are cost effective
and more than capable of handling all your domain hosting needs.
All accounts come with many valuable features such as SSL Secure
Server Access, Mail Manager System, CGI-bin, FTP access, Traffic
Statistics Software, FrontPage Extensions and more. We will
also register your domain name at no additional charge aside
from the registration fee. For a full description of our accounts
and features, please visit our Hosting
Plans section. |
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| Do
I have to register my domain name or do you do that for me?
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Lava
Hosting can register your U.S. domain names for you. For more
information about this, please see our Domain
Registration page. If you do choose to have
Lava Hosting register your domain, you are the owner of your
Domain name. Lava Hosting only acts as a registering agent and
is listed as the Technical Contact.
If
you do not prefer to do this, you can also register your domain
name with Network
Solutions or other registrar using our Domain Name
Server information:
Name Server IP Address:
Primary - ns.lavahosting.com - 65.61.180.47
Secondary - ns2.lavahosting.com - 65.61.180.55 |
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| What
are FrontPage extensions and do you support them? |
| Frontpage
is a Microsoft page creation tool that requires special server
extensions to function properly. We support FrontPage 2002 on
all our accounts for no addtional charge. |
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Can I depend on fast downloading
speeds when others access my site? |
| YES!
Our servers are proudly co-located at Rackspace.com, the premeir
Data Center in the U.S., featuring multiple OC12 connections
with AT&T, Qwest, and Sprint. Your website is guaranteed
to be online 24/7 because of these outstanding connections,
combined with the data center's precision environment and uninterruptible
power supplies. Public access to the data center is strictly
prohibited. Furthermore, access to the data center is restricted
by Biometric hand scanners to provide the tightest possible
security. |
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| Do
you offer secure server space for transferring credit card information?
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YES!
Our servers are equipped with the latest SSL technology so
your customers can safely order your products or services
online! Normally, any text sent from your browser is sent
as plain text. This means that a hacker could potentially
intercept the inf ormation sent from your browser and read
it.
By
using the secure server (SSL), the information is encrypted
before it is sent. It would be practically impossible for
anyone to decrypt it without knowing the key. You DO NOT have
to buy a security certificate to enable the secure server
- you can use ours FREE of charge. We will provide you with
the name of the server when your account is activated! |
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| Can
I upload pages frequently? |
| Each
account comes with one FTP/Telnet account. You have full access
to your space via FTP 24 hours a day, 7 days a week so you can
update your site at your leisure. |
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| What
CGI scripts come already installed? |
| All
hosting accounts comes with a hit counter, a search engine,
a site creation tool, a form emailer, and a file manager. If
you are interested in adding more CGI scripts to your account,
you may do so. You will find a list of various CGI script collections
on our Web
Resources section. |
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| What
is the Account Control Panel? |
| We
offer a remarkable program to manage all the features associated
with your hosting account. You can manage your email, cgi scripts,
databases, mailing list, and much more! You can find more information
on our Control Panel Demo section. |
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| What
are email aliases? |
Email
aliases are email addresses that you make up. Any mail sent
to these aliases would automatically be forwarded to your
existing POP email account or redirected to another third
party POP account. |
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| What
about the Traffic Statistical Software? |
Traffic
analysis software comes pre-installed with every web hosting
account! We use Webalizer Version 2.01 and it is very easy
to access.
If
you already have an account with us, you can access your weekly
stats by typing http://yourdomain.com/webalizer. |
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What about Technical Support?
|
We
provide web hosting services to many clients and from experience
we have found that handling support request via email to be
to our clients greatest advantage. We answer all email on
the same day it is received - most often in only a few hours.
We
have setup Technical Support Pages to help you with all aspects
of your web hosting account. In the event your are experiencing
server difficulties outside the scope of these pages you can
email Technical Support at support@lavahosting or call 800-716-5282
to speak to technical support or leave a detailed explanation
of your problem and a tech will respond to your request(s)
promptly. |
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| What
kind of technical support do you NOT provide? |
| We
do not provide any technical support relating to HTML syntax,
Java programming, JavaScripting, any 3rd party software, CGI
programming, or CGI scripts, nor any other non-network related
aspect. We have included a Webmaster Resources section that
will provide you links where you can obtain support outside
of the scope of our Technical Support! |
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How do I sign up for a New Web
Hosting Account? |
Use
our Order Form to activate your account.
SIGN
UP!!! |
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| What
types of account activities are prohibited? |
| We
do not allow site with adult content or pornography. We also
do not permit spamming or spamming related software on our system.
Any accounts failing to adhere to these policies may be deactivated
without warning. Please see our Acceptable Use Policies for
more information. |
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